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Beans, Reward Vouchers, Payments or Charges
Costa Club Account or Card/App
Gift Card or eGift
Order
Store or Express Visit
Customer Service Including Delivery
Food & Drink Quality, Product Query or Merchandise Quality
Accident, Incident or Illness
Promotions/Campaigns
Something Else
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Login Issues
Cleanliness
Incorrect Item/s
Service - Team Member
Food Quality
Missing Beans
Near-Miss
Expired
Data Privacy & Information Security (e.g. DSARs, CCTV footage requests etc.)
Promotion/Campaigns
HR (Recruitment, References, Payroll or Employee Relations)
Lost or Unable to Use Costa Club Card/App
Opening Times or Parking
Not Received
Service - Speed
Drink Quality
Overcharged
Accident, Incident or Illness
Not Received
Store Closed for Collect Orders
Merge Costa Club Account/Card
Environment
Delivery - Driver
Merchandise or Packaged Items Quality
Bank Charge Or Refund Query
Other
Balance
Charity Requests
Amend or Cancel Collect Order
Refer A Friend
Store Facilities
Other
Product Or Menu Suggestion
Redeeming Reward Vouchers
Not Working
Sustainability
Update Account Details
Express Machine Out of Service
Placement
Ingredients, Nutrition Or Allergies
Other
Location (Where would you like to see us?)
Partner Pricing
Register Account
Costa Policies
Other
Cancel Account
Other
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Overcharged Beans ONLY
Problems using my Gift Card/eGift
Consolidate my Gift Cards or eGifts
Listings are wrong
Human Resources
Store Closed
Password
Lost, Stolen or Damaged
Move Registered Costa Club Card between Accounts
Reward Beans are missing
My details are not recognised
Problems Cancelling
Other - Reason
Reusable Cups
Express Machine Out of Service
Table or Seating area
Noisy or Crowded
Toilet out of service or not replenished
Other - Reason
Incorrect Product(s) received
Order not received, dispensed, delivered or available
I cannot place an order
I cannot amend order
Other - Reason
Implementing Policies
Slow or delayed Service or Delivery
Attitude, Behaviour or Knowledge
Other - Reason
Taste was not satisfactory - Food
Taste was not satisfactory - Beverage
App Content or Functionality
Damaged Item
Information on Product, Ingredients, Nutrition, or Allergies
Other - Reason
Missing Beans
Bank Charge I don’t recognise
Unable to redeem Vouchers using App
Other - Reason
Near Miss - Accident or Incident
Accident
My Gift Card/eGift has Expired
Not Received my Gift Card/eGift
Balance enquiry
Location Suggestion
Charity
Other Enquiries
Partner Pricing
Sustainability
Erasure Request
Executive
Promotion, Campaign or Offer details
Cancel Order
Near Miss
Leftovers/Recycling
Unable to redeem Vouchers using Costa Club Card
Add Gift or eGift to My Costa Club Account
Late opening or early closing
Problems Editing my Gift Card/eGift
Other
Registered Email or Blocked
Costa Club Card not recognised
Add Costa Club Card to existing Account
Referral Code or Link not working
Help to update my details
Other
Problems Unsubscribing
Other
Toilets
Bad Smell
Poor Seating layout
Missing Product(s)
Ordered by mistake
Other
Too Hot or Too Cold
Too Hot or Too Cold
Product(s) improvement
Other
Beans used I don’t recognise
Refund Delay Query
Other
I found a Foreign Body
Balance not correct
Help to Activate My Gift Card/eGift
Stop Marketing Request
Allergic Reaction
Merge my Costa Club Accounts
Eat in/Takeaway
Information Request
Their attitude or behaviour(s)
Other
Team Member hygiene
Too Hot or Too Cold
WiFi
Other Problem with content of Order
Other Problem receiving my Order
Not well prepared or presented - Food
Not well prepared or presented - Beverage
Menu listing suggestion or request
Overcharged Money ONLY
Payment method query
Lost or Stolen
Object to Profiling
Suspected Food Poisoning
Condiments
Discounts
Brand knowledge
Express Machine Dirty
Parking Fine
Other
Insufficient (or too much) ingredient(s)
Underfilled or Overfilled
Other
Payment taken for cancelled Order
Other - Reason
Other - Reason
Subject Access Request
Flooring
Covid 19
No parking spaces
Other
Out of date - Food
Out of date - Beverage
CCTV Request
Cutlery or Crockery
Charge for Extras or Options
Other
Foreign body in my food
Foreign body in my beverage
Seating Time Limits
Other
Allergic reaction - Food
Allergic reaction - Beverage
Queuing
Suspected food poisoning - Food
Suspected food poisoning - Beverage
Other
Other
Other
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